Customers’ satisfaction is an essential factor of a company’s success. When a firm’s buyers are contented with the way they are treated, the business grows, becomes more healthy and competitive. In other circumstances, you won’t be able to become a market maker – no matter how much time, money and effort you invest in it. In order to increase the customer’s satisfaction many companies employ online helpdesk software. The bpm’online platform offers customer support service agents a number of off-the-shelf tools, which can help them organize and prioritize clients’ requests, readdress tickets to other reps, group the issues according to their subjects, answer to the most frequent questions automatically, and so on.

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