Working with the wrong consulting company is an expensive mistake as it can lead to more loss than profit for your organization. It is very important to select the correct salesforce consulting partner and to do so, you need to learn some of the best strategies of selection. Below is an outline of some techniques you can employ and then select the most desirable salesforce consulting service provider.
The importance of professional Salesforce consulting, development and support cannot be denied. Before choosing one, gather all the basic information and consider its prospects. It is extremely important for you to know the basics about salesforce and about its applications.
Some key roles of salesforce consulting services include:
- Strategic Consultant
- Data Architect
- Change Management Consultant
- Technical Project Management
- Organizational Project Management
- Project Administrator
- Consultant Management
Upon selecting the right salesforce consultant, you do not have to worry much. You can rely on the professional to handle the project in a phased manner. This will help your business improve in trust and confidence with the consultant depending on the performance and results they generate in each project phases.
Make efforts to build a long-term relationship with your salesforce consultant. Consider how effective ongoing support is before taking decisions about whether or not to work with them in the future.
As the consultant are given the power to take an important decision, a business must always find one that can be trusted. You should be confident with their performance and result in delivery. You can achieve this by conducting multiple meetings about the project and being informed about all little processes. It is clear that the consulting business is such that it involves interaction and also close coordination between parties. Try to find the best output for your company by choosing the right Salesforce Consulting Company.
One of the most common ways of evaluating a salesforce consulting company was via references. However, you can conduct a more detailed screening process to find the best option. In fact, references should only be a part of the process.
There are some important questions that you should ask to help your business determine the efficiency of a consultancy. There is no right answer to these questions. Your aim will be to check if the consultants match your organizational needs.
Do not partner with a company that has inexperienced staff. The consultants should display their experiences of handling the different project and demonstrate how successful they have been in the part. Some questions you can ask to ease assessment are:
- Are they certified SFDC consultants?
- Do they have minimum 10 years of industry experience?
- Do they have an MBA degree?
- Are they Salesforce MVPs?
Do not forget to check their previous projects. Consider how many projects they have successfully completed and how many of them are related to your company’s field of operation. Find out whether they deliver on time or not. Do a background check, and go through their previous clients. Assess how many of them operated on a similar business scale as your company. Also, check how many clients the consultant dealt with so far.
Learn about the best practices followed by the team. It can be communication, spoken reviews, etc. Required business experience for the industry also an important determinant.
Keep in mind that customer relationship management is also a factor that must be considered. It combines business processes, technology and, people to achieve one goal: attracting and retaining customers. Perform all necessary steps and then select the right salesforce consultant for your business.